Terms and conditions for "Matera 2019 Passport"
The Matera 2019 Passport entitles you to participate in all events of the Matera 2019 official programme.
Booking is necessary for some events. Choose the event you wish to take part in and book your seat.
Matera 2019 Passports are not transferable and shall be used only by the holder. You may be asked to show your identity document prior to the beginning of the event in order to check your personal data.
Would you like to treat somebody to a year of events in Matera, the 2019 European Capital of Culture? Buy a Matera 2019 Passaport VOUCHER. You will be e-mailed a confirmation receipt of the purchase to show when you collect the Matera 2019 Passport at one of Matera 2019 infopoints (via Lucana 125-127). Upon the collection of the Passport at the infopoint, you will be asked for your name, surname and date of birth for each Passport.
15 € GROUPS made up of 15 people minimum
12 € RESIDENTS IN BASILICATA
5 € CHILDREN AND TEENAGERS AGED 6 - 18
Children under 5 are entitled to a FREE Passport
All online purchases and purchases via Ticketone are subject to a 1€ pre-sale fee (+ commissions/expenses) . No additional fee will be charged for purchases at one of Matera 2019 infopoints (via Lucana 125-127).
Passports can neither be cancelled nor refunded.
The Organisation reserves the right to make changes to the programme. Information and updates about last minute changes, cancelled or postponed events will be provided on the website www.matera-basilicata2019.it
Booking rules and time may be different for each event and will be shown on the event form. You will also receive this information via email to the address provided during either registration or purchase.
You can book your seat online or at one of Matera 2019 infopoints (via Lucana 125-127). Upon booking it is necessary to indicate your name, your surname and your date of birth for each seat booked. These details cannot be changed. It is only possible to cancel your booking and to book another seat if it is still available.
Bookings are subject to availability.
You can read the list of events you booked your seat for in the Ticketone user area. Each account entitles you to book an event for a maximum of 4 people (only one repeat performance is included).
A reservation is required for children aged between 4 and 5, which must be combined with the free passport available at the info-point. For children aged under 3 booking is not necessary.
Bookings are valid up to 15 minutes prior to the start of the event. If you arrive late, your booking will be cancelled.
In order to avoid overbooking and allow everybody to take part in the cultural activities, please book your seat only for the events you wish to participate in .
- name and surname provided for registration or log in upon booking
- title, date and time of the event you want to cancel your booking for
- numbers of bookings you wish to cancel
Please, keep to the rules as indicated above regarding booking cancellations in order not to be refused participation in future events; if you fail to attend events without giving notice, you will not be entitled to book a seat for other scheduled events.
Matera 2019 Passports are personal and not transferable. Therefore, you may be asked to show your passport prior to the beginning of the event so that your personal data may be checked.
If you were offered a special price, you may be asked to show the document that entitles you to the reduction.
If you are a resident in Basilicata and are entitled to the special price,you may be asked to show either your Matera 2019 passport or your identity card.
If you are a wheelchair-user, you are entitled to a free passport; your care-giver is entitled to a passport at the special price of € 12.
If you are a disabled person (100% disability) who is able to walk, you are entitled to a passport at the special price of € 5;
If you need assistance, your care-giver is entitled to a passport at the special price of € 12.
If your disability is lower than 100%, you are entitled to the special price of €15.
When attending events you may be asked to show proof that you are entitled to receive a discounted price or tickets free of charge.
If you are a wheelchair-user, specify which events you wish to attend so as to check the accessibility of each venue and, if necessary, to book the seats in the reserved area.
Children aged 5 are entitled to a free Matera 2019 Passport that can be collected at one of Matera 2019 infopoints (via Lucana 125-127).
You can also buy a 2019 Matera Passport by calling the number +39 (0)835 1833002 from Monday to Friday from 9 a.m. to 6 p.m. and on Saturday from 9 a.m. to 1 p.m. , with the exception of Sundays and public holidays.
If you represent a school or are the leader of a group of minimum 15 people, or if you want to buy more than 150 passports you can contact TicketOne Sistemi Culturali:
- Telephone number: +39 0835 1833002
- from Monday to Friday from 9 a.m. to 6 p.m. and on Saturday from 9 a.m. to 1 p.m. , with the exception of Sundays and public holidays
PRICES AND INFO FOR SCHOOLS
A student’s Passport is € 5.
The nursery schools of Basilicata are entitled to free Passports.
Schools are required to forward a list of the names of the students attending the event.
Passports are personal and non-transferable; they are valid throughout 2019.
Teachers accompanying the students (2 teachers per class are allowed) are entitled to a free Passport that will be issued to the relative School and will be valid only for the event the students attend.
PRICES AND INFO FOR GROUPS
A group Passport is 15 € per person.
Group size may range from a minimum of 15 to a maximum of 29 people. Group leaders are required to forward a list of the participants in the event.
The Passport is personal and non-transferable; it is valid throughout 2019.
The Group leader(1 group leader per group) is entitled to one free Passport issued to the relative group and is valid only for the visit with the group.
PRICES AND INFO FOR PURCHASING A LARGE AMOUNT OF PASSPORTS
If more than 150 Passports are purchased, the prices are as follows:
14 € from 150 to 499 Passports
13 € from 500 to 999 Passports
12 € for more than 1000 Passports
Passports are personal and non-transferable. Therefore, if the person buying the passports does not know the names of all the passport holders, he/she can give each passport holder a valid receipt of the purchase in order to collect the passport at one of Matera 2019 infopoints (via Lucana 125-127). When collecting a Passport, the name of each Passport holder must be given.
Buying the Passport to attend Matera 2019 events, the viewers could be shot, photographed and / or filmed in the venues or near the venues and the images and sound recordings could be broadcast live or deferred and/or projected on the giant screens set up inside the venue and /or used to produce promotional and / or commercial material related to the event and/orto artists.
Therefore, by buying a Passport and attending Matera 2019 events, Passport holders, as members of the audience, freely give consent to being filmed, to having their children and any minors filmed for whom they have parental responsibility. The Passport holders also consent to the production, to the full or partial use, to the reproduction, the modification, the publication by any technical means, to the dissemination in any form or by any technical means (for example: telematics, journalist, television for exhibitions, competitions, film showings, internet, advertising, editions, printing, etc.) of the images in any printed form (photos, videos, drawings, filming, etc.) as well as to their filing in the Matera-Basilicata 2019 Foundation IT archives for subsequent use.
Pursuant to Article 98 of Law No. 633/41, Matera-Basilicata 2019 Foundation will be the proprietor of all intellectual property in the form of original recordings and photographs (digital source files and/or film negatives, drawings, videos, etc.).
During the events and in particular during television recordings, the viewer is required to maintain good conduct in accordance with the rules of good manners and in line with the needs of audio-visual or photographic recording. The Matera-Basilicata 2019 Foundation reserves the right, at its discretion, to turn away viewers who interfere with television filming (eg use of mobile phones during the event).
Your data, consisting of your image, as indicated above, will be processed using paper and electronic methods and will be disseminated to advertise and promote the activities and events you have attended or other events or initiatives of the data controller, as well as for direct marketing activities related to the Matera 2019 initiatives.
In case of breach of the aforementioned rights, please contact a competent authority to lodge a complaint (for more information: www.garanteprivacy.it).
As a temporary citizen, you have the “special duty” to bring to Matera a book as a legacy to pass on to the citizens who will animate the city and enrich the community library on the occasion of the "Open Culture Festival “.